Refund Policy

Last updated: June 2026

Early access — provisional document. This Refund Policy is being finalized while ShadowCaller is in its early-access phase. It may be updated before general availability; the date above reflects the latest revision.

Free plan

We offer a free plan so you can evaluate the service before paying. No card is required to use it, and it never converts to a paid plan automatically without your action.

Cancellation

You can cancel your subscription at any time from the customer portal. After cancelling, your plan stays active until the end of the current billing period; it simply does not renew.

Refunds

Payments are processed by Paddle, our Merchant of Record. If you believe you are entitled to a refund (for example, an accidental or duplicate charge), contact us within 14 days of the charge and we will review it. Approved refunds are issued through Paddle to the original payment method.

How to request

Email thexreth+caller@gmail.com with the email used at checkout and, if you have it, the Paddle order/receipt reference.